Primary function As part of LAO's Universal Intake multi-year strategy, our Client Contact Centre launched an Extended Hours Pilot in early 2021. Specifically, we will be expanding our hours of operation from 5 PM until 7:30 PM, Monday to Friday, on a
Unisync is a leading, award winning North American Corporate Apparel and Uniform provider. Our Customer Service team is on the hunt for customer service professionals to join our growing team located at our head office in Mississauga, Ontario. Please
Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit,
Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit,
We're looking for a Customer Success Manager - Scale to help us support clients’ social media strategies, advocate the full use of Hootsuite’s Enterprise-level product, and contribute to the overall positive image of the company. You are a sharp
Department: Policy Holder Services
Reporting to: Manager, Insurance Operations
Location: Canadian Headquarters - Markham, Ontario
Schedule: Full time – 40 hours/week
The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts.
The primary responsibility of the employee will be trained on the Policyholder Services (PHS) functions necessary to become a Customer Service representative. The employee will learn all the company policies, procedures, products, customer support systems and learn how to service customer inquiries.
The training will focus on learning the skills and knowledge necessary to represent the Company by performing the customer service function from both transactional and from a total customer experience.
The employee will use communication skills necessary to correspond with our customers via letter, fax, email and over the telephone. The training will be done in three phases and on the job performing the processes which defines this position after each phase of training. This training will lead to advancement to the Customer Service representative once the employee successfully completes the required training and is performing the specific job functions within the performance standards for the position.
Typically, the successful completion of training and gaining required job knowledge before qualifying for the next level is a minimum of 12 months on the job.
Job duties & responsibilities include;