Bilingual Contact Centre Supervisor – Credit Management

March 11 2020
Industries Public administration , Goods transportation, Warehousing
Categories Customer Service, Call Centres, Supervisor, Team leader, Support, Assistance
Ottawa, ON

Bilingual Contact Centre Supervisor – Credit Management

Ottawa, ON

If you're an experienced supervisor with knowledge of accounting practices and principles, and call centre key metrics, this is an exciting opportunity to join Canada Post as a finance-focused team leader within the Credit Management Group (CMG).

Under the direction of the Manager, you'll be primarily responsible for the collection and maintenance of accounts receivables, as well as the evaluation and resolution of accounts receivable activities for internal and external customers managed by the Group. As a Bilingual Contact Centre Supervisor – Credit Management, you'll supervise and support the analysts' team to ensure it's fully staffed and to set individual targets and goals in order to meet the Department's overall target. Managers will also count on your support, including analysis related to process improvement opportunities, reporting on key performance indicators, and the provision of support, coaching and training to the analysts.

Leveraging your supervisory and analytical skills and your results and performance orientation, you'll perform daily reviews of Key Performance Indicators, including the analysis of root causes of service level failures with the team and management, and identify, recommend and implement corrective action, as required. In addition, you'll be called upon to perform, upon request, accounts receivables analysis at different levels (customers, portfolio, analyst and CMG overall), review new operating processes and procedures, and ensure their timely implementation in collaboration with other stakeholders.

The hours of work are from 11:30 a.m. to 8:00 p.m.


You bring a successful track record to the role of Bilingual Contact Centre Supervisor – Credit Management:

  • A post-secondary degree (college/university) in a related field.
  • 4 to 6 years of related work experience.
  • Supervision experience.
  • Bilingualism (French and English).


To apply for this permanent, full-time position (Job ID 25970) via the Canada Post Careers website, please click on the URL below:

Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

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