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Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit,
At 7shifts, we’re building a team and product that will help change the restaurant industry for the better, one shift at a time.
We believe that starts from the inside-out. Our Values—Be radically candid, Embrace new challenges, Act like an owner, Make every experience an 11, and Solve with simplicity (otherwise known as BEAMS)—are the bedrock of our team member experience. Those values are also what drive our customer experience, and are a big reason why we’re trusted by more than 350,000 restaurant pros around the world.
The restaurant industry in particular has been severely impacted by the pandemic, and the adoption of technology has become essential to the industry's survival. 7shifts has supported restaurants with labor management tools through the pandemic, and have seen record growth as a company as the industry steadily recovers. When every dollar counts in the face of reopening, restaurants across North America are turning to tech partners like 7shifts to help save thousands on labor and grow rapidly out of the pandemic. We are scaling fast and adding hundreds of new customers every month.
We are looking for a detailed oriented, empathetic Client Support Representative to join our team and our mission to simplify labor management and improve performance for restaurants everywhere. As the Client Support Representative, you are a “people person”, love problem-solving, and can communicate effectively with a multitude of personality types. Your primary goal will be to “make every experience an 11” for our customers by digging deep to help solve problems and/or answer questions they may have about our software. The Client Support Representative will be simplifying labor management, one shift at a time. This is an opportunity for someone who wants to get in on the ground floor of a transforming industry and play a critical role in driving our continued success.
The position can be based in New York, Saskatoon or Toronto, and is remote-friendly.
We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.
What you’ll do:
What you have:
It’d be even cooler if you had:
In your cover letter, let us know what you can contribute to the team. Proofread! Make sure you spell 7shifts correctly. Want to increase your chances of standing out? Address the following points in your cover letter:
7shifts is a cloud-based labor management platform designed for the restaurant industry. We help restaurateurs – from independent establishments to large franchises – by making it easy for them to properly schedule their staff, streamline team communications, and reduce labor costs. Since our founding in 2014, we have scaled rapidly to become the leading labor management solution for restaurants.
Our Response to COVID-19
Our team is fully supported in working remotely. We have protocols in place for those who wish to work out of our Saskatoon, Toronto, or Hoboken New Jersey offices.
Our People and Culture team has transitioned the recruitment, hiring, and onboarding processes to be fully virtual. We’ve added two dozen Shifties to the team since then.
While working remotely challenges our team’s connected and activity-loving nature, we’ve been able to create virtual opportunities for fun and social connection.
We thank you for your interest in joining the 7shifts team! While we welcome all applicants, only those who are selected for an interview will be contacted.