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Customer service coordinator

May 18 2021
Industries Pharmaceutical, Biotechnology
Categories Customer service, Customer service, Customer Service, Call Centres
Blainville, QC • Remote

Do you aspire to make a significant contribution to the life sciences industry and the global community that improves the lives of patients? Are you interested in expressing your entrepreneurial spirit? Do you want to join a company that is a trusted partner of the world's leading life sciences organizations? If you answered yes to any of these items, we'd like to hear from you because we have a job opening.


WHAT WE OFFER YOU…

  • Flexible schedule and remote working conditions as needed;
  • A safe workplace, deemed by the INSPQ as an exemplary employer adhering to Covid prevention guidelines.
  • A rapidly changing environment that keeps you up to date with new industry developments.
  • A comprehensive benefits program that includes group insurance, employer-contributed pension plan and other attractive benefits;
  • Opportunity for personal and professional development.

WHAT YOU'LL DO…

As our successful candidate you will be the internal client partner and interact with our sales, finance teams and laboratory analysts at all levels. You will be responsible for maximizing the business potential of existing customers because you understand the analytical needs of the projects and have a flair for forging strong relationships with your client partners. You will also have a chance to show off your project management skills in your role when drafting, presenting or submitting bids to secure new projects.

  • Responsible to manage all aspects related to customer service from the initial call or email to accompanying the client through challenging technical issues and liaising with appropriate laboratory staff while ensuring timelines are respected.
  • Manage, coordinate and lead technical meetings between clients and qualified laboratory staff and ensure proper follow-up and communication for all projects.
  • Work alongside business development officers to contribute to the success of the team.
  • Prepare monthly reports and corporate presentations to management and clients as required.
  • Take on any other related tasks assigned to you that will make you shine like an all-star!


WHO ARE YOU...

  • You love the challenges posed by handling multiple files simultaneously;
  • You are highly organized and can easily prioritize your responsibilities;
  • You shine when asked to problem solve or resolve conflicts – whether in English or French.
  • You’re a true professional at all times and can tactfully communicate (in either language) with clients or colleagues in a challenging situation;
  • You may have previous project management experience using Salesforce, MS Office;
  • You are very familiar with the way an analytical lab functions;
  • You have at least (1) year of experience in a similar role within the life sciences industry and hold at least a college degree or equivalent;
  • You are totally comfortable in working in either English or French.

WHO WE ARE…

Neopharm Labs has supported leading organizations in the pharmaceutical and life sciences industry for more than 30 years. Our success is the result of our integrity, quality, problem-solving capabilities and superior customer experience. We offer a full range of chemistry, microbiology and stability tests through Good Manufacturing Practices. We can process large volumes to meet all our customer’s testing needs. We are driven by excellence and will acquire new technologies as we continually look for sustainable ways to improve our services to customers around the world.

Our corporate culture is rooted in positivity, innovation and collaboration. We want your energy to propel us forward. We are a growing company offering essential services to long-term customers. We have a customer-focused approach based on transparency, flexibility and reliability. We are proud to play a vital role in our clients' mission to improve the lives of the global community through new medical discoveries.



Are you interested in this opportunity and want more information? Don't be shy! Send us your CV and we'll get in touch with you.


Neopharm Labs needs people like you to shine!


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