Rather than replacing humans, artificial intelligence has the potential to improve call centre employees and make them more relevant and effective. Here’s how. Call centre robots can quickly answer specific questions, to the great satisfaction of the customer who independently uses this service. With a few clicks and a few numbers pressed on the phone […]
Working in a call centre requires a lot of energy and endurance, especially when chasing up customers who have not paid their bills. This is exactly the role of a collection agent. What responsibilities does this position have? “The collection agent’s role is essentially to follow up overdue accounts, identify debtors, contact them by phone […]
There are many jobs in call centres and there are numerous offers. Everyone can find their style of job. But do you have the customer service personality to develop in it? Do you have the qualities required to fulfil yourself? Here are the essential qualities to work in the heart of customer service. Courtesy This […]
A demanding exercise, the prospecting phone call (or cold call) still has great potential in business development. Here are some “mantras” to repeat to make this exercise smoother and more profitable! Put yourself in condition One of the keys to success is to believe yourself in the virtues of what you are selling. It’s good […]
Evenings, weekends, holidays: you can’t help avoid taking a peek at your work inbox to deal with details and emergencies or leave your phone turned on in case someone needs you. At a time when more and more countries are putting laws in place that favour the right to disconnect, learn about the best reflexes to completely cut […]
To find a job adapted to your needs and abilities, it’s essential to personalize your cv. But what aspects should you focus on to pique the interest of the recruiter? An expert answers us. In response to a job offer, an employer can often receive more than a hundred applications. The CV and cover letter […]
In life, we often like to believe in our lucky star… From a professional point of view, establishing a career development plan can actually help the stars to align themselves. A career plan: a development tool that we’ve all heard about, but… who has one? However, according to Al Dea, career development specialist, those who […]
In the life of an accounting clerk, dealing with the company’s overdue accounts is a task often that requires a certain diplomacy: it is necessary to claim what is due, while taking care of the relationship with the client. How can this be done? Be discreet According to Steve Fournier, Accounts Receivable Analyst in Finance […]
Society is in a hurry, people are impatient, and as a result customers are ever more demanding. Is good customer service still able to satisfy them? Jean-Luc Geha, director of the HEC Montreal Sales Institute and a specialist in customer experience, shares some ideas. “Accustomed by the instantaneous pace of information transfer, people now expect […]
To make ends meet, or just to have a variety of work experiences, it can be interesting to consider an evening job. Here are some tips to find the one that will suit your personality and your schedule. Regardless of your professional situation, holding a part-time evening job could let you boost your income while […]
“The reality of today’s job market is that people are in motion. They move from one job to another quickly,” sums up Éloïc Lévesque-Dorion, employment counsellor at the Montreal Downtown Job Search Club. “People stay in the same company for three years on average,” he adds. “Everyone will eventually have to find another job.” Even […]
Bilingualism is more than an asset when you want to work in a call centre. How can you master English faster? Some tips. It’s easy to converse in English with friends, but things can sometimes get complicated when you find yourself in a professional context where you have to sell, negotiate or respond to dissatisfied […]
