Not to be missed

Not to be missed

Four Simple Exercises to Do at the Office

Working all day on a chair with one phone call after another is not without consequences for health. Here are some simple office exercises for call centre agents to incorporate into their daily routine. You don’t need to leave your chair to do most of these exercises. They are relatively unobtrusive and will let you […]


Not to be missed

Combine Work and Studies? It’s Something to Think About!

By desire or necessity, quite a few students choose to work at the same time as studying. However, juggling work and studying can interfere with academic success, a study published by the Canada Millennium Scholarship Foundation reveals. Experts have observed a negative correlation between the number of hours worked and academic results obtained – the […]


Not to be missed

Learn English Online – Some Free Resources

Speaking English is a prerequisite for most jobs. But for those who never had the opportunity to learn English at school, what should they do? There are online resources available to you. These programs improve your oral and written comprehension, as if you were in class, but from the comfort of your own home. Games, […]


Not to be missed

Professional burnout – women are at higher risk

According to a study of industrial relations and sociology by the Université de Montréal, women are more susceptible to professional burnout than men, due to the nature of their work. Female employees often find themselves working in positions where they are overqualified. “Overqualificatoin can arise from a glass ceiling effect where women are less likely […]


Not to be missed, Oddly enough

Employees, Dare to Enjoy a Siesta During the Day

Difficult nights, insomnia, exhausting daily commutes, night work… there are many reasons why you might be tired at work. If coffee, a chocolate bar or energy drink are no longer enough, the time may have come to consider the benefits of having a nap during the day. Some brief tips so you can dare to […]


Not to be missed

Why Do People Commit Fraud at Work?

Have you ever pinched some stationery from work, or some coffee, because you had run out at home? These frauds are common in the office. What makes an ordinary citizen suddenly become a fraudster? In the office, certain acts that might seem harmless turn us into fraudsters. Although these are not crimes per se, frauds […]


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For a Successful Business Speech

What could be more legitimate than to feel a certain apprehension or undeniable jitter when taking the floor before your colleagues? However, if this exercise were to turn into a fiasco, it would be regrettable for the speaker and detrimental for his audience. So, take inspiration from these few tips in terms of preparation and […]


Not to be missed

Customer Loyalty – How to Obtain it

Points cards, attractive discounts, targeted promotional emails – some merchants bring out the heavy artillery to build customer loyalty. Is providing unequaled customer experience sufficient to accomplish this? Here’s how to go about it, with simple and practical actions. A company’s success obviously depends on its ability to attract new customers, to renew itself and to […]


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Managing an Unhappy Customer on the Phone

The art of customer service is put to good use when it comes to managing a furious customer. Keys for having the right attitude. A positive attitude. According to Sébastien Leblanc, specialist in company training and coaching, “saying what you can do, and not what you can’t do” is the key to good customer service. […]


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How to Succeed on Your First Day in the Company?

While some people are excited about their first day on the job, others can be more nervous or even awkward. To give the best initial impression possible to your superior and new colleagues, look at the tips below and avoid putting yourself under unnecessary pressure, by reminding yourself that in the end your D-Day is […]


Not to be missed

Customer Service: The Art of not Taking it Personally

Call centre workers have to deal with angry people every day, with complaints about the company or a product. How do you keep calm and not let disparaging remarks affect you? “Even though anger drains us, we have to keep in mind that the customer is not against us but against the situation or the […]


Not to be missed

How to Preserve your Professional Image on Social Media

Your online presence is now almost as important as your physical presence. Facebook, Twitter, LinkedIn… How do you protect and preserve your professional image on social media? According to studies, the figure varies but it is estimated that the percentage of employers who take the time to inspect the social media presence of their candidates […]


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