The art of customer service is put to good use when it comes to managing a furious customer. Keys for having the right attitude. A positive attitude. According to Sébastien Leblanc, specialist in company training and coaching, “saying what you can do, and not what you can’t do” is the key to good customer service. […]
While some people are excited about their first day on the job, others can be more nervous or even awkward. To give the best initial impression possible to your superior and new colleagues, look at the tips below and avoid putting yourself under unnecessary pressure, by reminding yourself that in the end your D-Day is […]
Call centre workers have to deal with angry people every day, with complaints about the company or a product. How do you keep calm and not let disparaging remarks affect you? “Even though anger drains us, we have to keep in mind that the customer is not against us but against the situation or the […]
Your online presence is now almost as important as your physical presence. Facebook, Twitter, LinkedIn… How do you protect and preserve your professional image on social media? According to studies, the figure varies but it is estimated that the percentage of employers who take the time to inspect the social media presence of their candidates […]
CareerCast.com has published a list of 10 tips for forgetting all about work, to help you unplugging from work and take full advantage of your vacation In this era of smartphones, portable computers and iPads, it’s difficult to resist the temptation to check your messages at any time, wherever you are. With these wonderful, convenient new […]
