Customer Service Representative

We are looking for a Customer Service Representative for our Contract Logistics division/office based in Kitimat.

Your Role

The Customer Service Representative maintains excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues. You will be reporting directly to the Warehouse Supervisor. #LI-Onsite

Your Responsibilities

• Respond to incoming calls and customer inquiries
• Communicate with carriers, customers, and customer suppliers
• Provide updates on order inquiries
• Manage claims and investigation flow ups
• Assist other Customer Service Representatives in daily tasks
• Manage Service KPI's and reporting metrics
• Expedite rush order requests and follow up
• General administration task in supporting shipment document flow
• Manage order exceptions to last minute customer requirements
• Promote safe work environment and support EHS policies
• Work with Supervisor and Management team to enhance service levels
• Coordinate shipments additional shipments with transport department
• Manage high call and business process volumes
• Coordinate / data input details for client KPIs around transport services
• Comply with GMP requirements as applicable to ensure that all quality and regulatory requirements of Health Canada and other applicable authorities and client requirements are met
• Pursue continuous improvement initiatives to guide increased productivity and service levels

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences

• High School Diploma or Equivalent.
• Microsoft excel (can generate and maintain reports)
• 1-3 years prior customer service experience is beneficial
• Experience in 3PL Warehouse environment is beneficial

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel's general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.