We’re looking for a Manager, Workforce Management (WFM) Operations who will be accountable for the overall design, implementation and delivery of the WFM practice for Hootsuite’s Global Customer Support team. Reporting into the Senior Director, Customer Support, you will work closely with the Customer Support Operational leaders and provide leadership and expertise in all aspects of WFM including strategic workforce planning, as well as forecasting, capacity planning, scheduling, real-time management, reporting and analytics and change management. While based in Hootsuite’s Vancouver, Toronto office (post COVID-19) or remotely across Canada, California, Oregon and Washington (in accordance with Hootsuite's local employment entities), you will report to Senior Director, Customer Support.
WHAT YOU’LL DO:
WHAT YOU’LL NEED:
WHO YOU ARE:
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.