For newcomers to Canada, call centres are full of opportunities to attack the job market. But do immigrants have to have experience in the field to find a job? Whether it is for a bank, a telephone operator or an insurer, call centres open their doors to people from all walks of life. “It’s a […]
Larger office, more weeks of leave, longer break… If you are unhappy with favouritism shown to your colleague, act with tact and diplomacy so that the workplace atmosphere remains calm and productivity returns to its previous levels. Some small and trivial gestures with unfortunate consequences Between being upset by Léon’s unjustified promotion and […]
Every company has to face management of complaints. Of course, having to respond to a dissatisfied customer is not the easiest part of customer service. Yet by applying certain strategies, you will avoid the worst and even succeed in maintaining a good relationship with your customers. To talk to us about it, who could be […]
A view of the city, exercise rooms and video games to unwind… It must be admitted that call centres have gotten a makeover in the last 10 years. But behind the image, has the job of telephone interviewer also evolved? Quick peek. Despite the opportunities offered by new technologies, the nature of the job has […]
Are you convinced that you are the ideal candidate for the desired position, but you are not the only person being considered? Here are some tips to make an active search and raise you up above the fray. Identify your “unfair advantage” The concept comes from entrepreneurship. To succeed in business, says author and entrepreneur […]
Having a part-time job is certainly a financial setback, but it is compensated by benefits in kind. Like Josiane Décoste, many employees choose to only work a few days a week to devote more time to their family or to parallel activities. For several decades, part-time work has been the preserve of women. According to […]
Car, house, clothing, vegetable garden… these days, everything can be shared. This sharing culture, which has become a reality and will continue to grow in the years to come, now has its own trade shows and enthusiasts who create sites for sharing and the collaborative economy all over the world. Your workspace is no exception. […]
Practising a company sport is becoming increasingly widespread. Whatever the size, your organization can always find a solution to encourage you to practise a sports activity, participate in a tournament or simply have you adopt the essential gestures conducive to relaxation. Don’t be fooled, the employer also has an interest in it – improved productivity […]
More and more companies and executives are calling on them – sales coaches. But what is their role? Who are they for? What are they typically involved in? To tell us about it, we interviewed Jean Villeneuve, a business development consultant and coach (www.jeanvilleneuve.ca). What Is the role of a sales coach? A sales coach is […]
A decade ago, temporary work was considered as extra income for professionals seeking permanent employment. However, today it is for many workers an attractive way of life. Emmanuel Caron, financial planner, has chosen to be a contractor and has a hard time leaving this type of contract and giving up the many benefits that ensue. […]
There is a tendency to believe that call centre workers are condemned to talking on the phone in a depressing cubicled office. But actually, call centres offer a pleasant environment and many (and lucrative) career opportunities. “There has been a relatively negative image of call centres since the 1990s, but we have been trying to […]
It’s not just at home that spring is a good time for organizing and housekeeping – at the office as well you can take advantage of these first rays of sunshine to put some order into your files and thereby gain efficiency. 5 steps to face April looking good. 1. Organize your workspace Some people […]
