Habib held on for two weeks. Felix threw off his headset after five months. Hugo flinched after two years. With record turnover rates, call centres do not have a very good reputation. The conditions and nature itself of the work are not always rosy. Nonetheless, here are some ideas to put some balm on this […]
Employers are increasingly demanding with regards to the skills of administrative employees. However, it is quite rare for a candidate to have all the requirements. Here are some tips of what to emphasize when you decide to apply without having all the qualifications. Zaïda B. Mangones, employability consultant at the Club de recherche d’emploi de […]
We know that office design should be a priority for human resources. Are you trying out the open area experience? Go ahead, but not any old way! Office layout must be done intelligently by involving employees. Advice for an effective transition for an office layout that promotes collaboration. Lighted spaces with informal synergy, open area offices […]
Entering the job market for the first time, changing careers after several years at one place or aiming for a higher job… there are many different reasons motivating us to have an interview. Do you know how to succeed? Here are the top 5 most common job interview mistakes. Not being prepared for your interview […]
If you have had enough of stress at work or even want to avoid burnout, consider sociocracy. This method of dynamic governance is bringing satisfaction for employees, while developing productivity in organizations, as the Canadian geneticist David Suzuki says in his book Good News for a Change. What is this method of governance based on? […]
Many surveys confirm it – about 40% of the population have lied on their CV. A diploma that wasn’t completed, an exaggerated internship, software not mastered… candidates often inflate their skills to gain access to the coveted position. But once hired and unmasked, how serious are these lies? “A false cv is never good, but […]
So you’re 16 years old and want to take advantage of the next winter season to build a little nest egg? With ski resorts in full swing and stores getting busy with the Christmas period, there are many opportunities. But don’t wait until the last minute to start your search! Here are some tips to […]
Did your last work experience end in a dismissal? Here’s how to justify to a recruiter the fact that you did not achieve your goals. “The job interview is not a confessional,” starts off Mathieu Bréard, vocational rehabilitation counsellor. “Yes, you must be honest about the reasons for your dismissal. However, there’s no point in […]
What a happy surprise to see the job of your dreams posted on your company’s intranet. Be careful though, because what seems to be an opportunity in your eyes could quickly prove to be a disadvantage… How do you prepare and behave for an internal recruitment? What links need to be woven within the company […]
When the recruiter doesn’t ask questions that let you highlight your strong points, how do you turn the job interview to your advantage? Tips. An ability to engage or collaborate, a sense of organization and a spirit of initiative are all important assets for a company. Even though as a candidate you have these valuable […]
This was heard in a recruitment office: “If customer service was obligatory like military service, the world would be a better place!” It’s true that working with the public develops universal, essential job skills and here are ten of them. The art of greeting These skills open a dialogue showing the participants true colours. However, […]
Authentic, honest and inspiring, informal leaders are often more popular than bosses in a working team. Their qualities affect change. Companies therefore have every interest in taking advantage of informal leaders to improve their workplace. These informal leaders can be very determining in a call centre or customer service environment. The informal leader is an […]
