Guest Service Representative - 6-month contract, part-time
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $67.1 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Glassdoor's #3 Best Places to Work
Role Description
The Guest Services Representative will act as the “brand ambassador”, enthusiastically promoting the Bayview Village Shopping Centre, its’ stores, programs, and services. The Guest Services Representative will report to Manager, Guest Services. This is a 6-month contract and part-time role.
Responsibilities:
Maintaining a thorough knowledge of the Centre’s services; stores, store location and store merchandise; special events and promotional services; etc.
Responding to incoming requests for information (whether in person, over the telephone or via email) in a professional, positive, knowledgeable, and friendly matter.
Proactively seeking opportunities to create memorable customer interactions, to assist customers and to provide exceptional service.
Complying with the roof access, lost and found and wheelchair/stroller sign-out procedures.
Providing gift wrapping for customers by request.
Carrying out the day-to-day tasks relative to BV’s gift card program including handling cash, credit and Interact payment; reconciling receipts at end of day; etc.
Hours of work: evenings and weekends.
Experience and Qualifications:
Experience in position requiring exceptional customer service skills
Intermediate skills in Microsoft Office (Outlook, Excel and Word)
Strong organizational, planning and time management skills
Excellent oral and written communication skills
Strong attention to detail and problem solving skills
Ability to prioritize workload and handle competing priorities and deadlines
Positive and friendly "Customer First" attitude
QuadReal has introduced a mandatory COVID-19 vaccination policy that requires full vaccination against COVID-19 for everyone working in our offices or sites. Accordingly, a successful candidate offered employment at QuadReal will need to provide proof of full vaccination prior to commencing employment, subject exemptions permitted under applicable employment and human rights legislation.
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